Once despatched, your tracking number will be emailed to you. If you’ve ordered and you’ve not received your tracking number within 24 hours, then please contact our support team.
Use that tracking number on the Royal Mail Tracking website https://www.royalmail.com/track-your-item#/ to track your order.
If you have any queries then please email hello@beehivefoodwraps.com.
Delivery
International Delivery
For delivery to non-UK destinations, we offer a standard £12.50 delivery charge. In unusual cases our price quoted online may not be accurate, under these circumstances, we will contact the customer to seek additional payment prior to despatching the order.
If you have any questions regarding delivery, please contact us at hello@beeswaxfoodwraps.com
Refund Policy
Our policy lasts 20 days. If 20 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition will not be eligible for a refund. This also applies to damaged products, unless when received the product is found to be damaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
